Privacy Policy

www.fentexa.com (“the APP”) is a job site operated by Fentexa Limited.
This privacy policy explains how we use the personal information we collect about you when you use the application.

If you register on the application and provide us with personal data, we will process such personal data on the basis that it is necessary to do so in order under your registration with us.

Registration with and use of the app for work seekers and those looking to receive career advice is free. We will process your personal data on the basis set out below as it is in our legitimate interests to do so following your registration.

What Information do we collect about you?
We collect personal data about you when you register with the APP. We do so in order to provide you with the recruitment services that are available through the APP as well as for administrative purposes. The personal data that we collect includes your name, email address, and telephone number. If you are a work seeker we will also ask for details of the kind of work you are looking for and your preferred work location. If you decide to upload a CV, cover letter, personal statement or other similar document or information we will keep that information for as long you want to keep your account with the APP.

What do we do with your personal data?
By registering with the APP it is understood that work seekers are actively soliciting contact from prospective employers and recruiters about opportunities which match the work seekers’ fields of interest. If you are a work seeker we will therefore make your personal data available to recruiters and employers who use the APP to find suitable employees for specific roles that they are seeking to fill.
Although the primary purpose of the APP is to allow work seekers, prospective employers and recruiters to find each other, work seekers have the ability to control the extent to which your personal data is shared with other recruiters and prospective employers through the contact preferences section of the “your profile” section on the APP.
For work seekers, we will use your personal data to provide you with the recruitment services that we provide, to manage your account and to email you about recruitment services which, for work seekers, includes job alerts and emails about courses that are relevant to your fields of interest.

Marketing
In the event that you register on the APP as a work seeker we will only send you information which relates to our recruitment services

Data Sharing and Transfers
We do not share your personal data with third parties unless specifically instructed to do so, in the event of Fentexa representing you to our third party clients, upon your specific approval to do so.

Your personal data is stored on our servers which are in the European Economic Area. If we share your personal data with any third-party service provider in the course of providing you with our services, those third parties are required to process your data in accordance with contracts which comply with data protection legislation.

Access to your information and correction
We want to make sure that your information is accurate and up-to-date and will delete or amend any information that you think is inaccurate. Should you wish to delete your account please sign into your account or contact us directly.

We aim to provide you with useful work-related services for the whole of your career. However, you have the right to close your account at any time and have us delete all your personal information unless we are in the process of responding to any complaint that you make.

Cookies
Cookies are text files placed on your phone to collect standard internet log and visitor behaviour information. This information is used to track visitor use of the APP, to compile statistical reports on APP activity and to help us make recommendations that are relevant to you.
We also use third party advertising companies to serve ads when you visit the APP. Those companies may use information about your visits to this and other APPs in order to provide you with advertisements about other goods and services that may be of interest to you.
If you would like more information about this practice, including how to prevent it, please visit www.aboutcookies.org, www.allaboutcookies.org or optout.networkadvertising.org

Changes to our Privacy Policy
We keep our privacy policy under regular review, and we place any updates on this web page. This policy was last updated on 12/02/2021.

How to contact us
Please contact us if you have any questions about our privacy policy or information we hold about you:
by email contact us via our email admin@fentexa.com
or write to us at Head of Operations, Kemp House, 160 City Road, London, EC1V 2NX

How do you remove your name from the database?
You can contact us via our email admin@fentexa.com to request for your account to be closed at any time, which will be confirmed by Fentexa.

How do you unsubscribe from future mailings?
If you have a fentexa.com jobseeker account, you can stop receiving emails by using a toggle on your profile page

How can you obtain information held about you?
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information please email us at contact us via our email admin@fentexa.com

Registered Office
Head of Operations, Kemp House, 160 City Road, London, EC1V 2NX
Company Number 12954043. Registered in the UK.

Your security on fentexa.com
At fentexa.com, we’re committed to helping you find the right job in a safe and secure environment.
On these pages, you can learn more about some of the most common internet security threats, what you can do to protect yourself, and what we do to ensure your details remain secure.

Common security threats
Money laundering:
Jobseekers are an increasingly common target for money laundering scam emails. Typically, these emails concern a job offer and the sender may claim to have found your details on a job site such as fentexa.com. They often offer job titles such as ‘transaction manager’ or ‘accounts assistant’.
Money laundering scams usually have five key stages:

• A jobseeker responds to a fake email job offer
• The jobseeker is asked for their bank details
• A cheque is paid into the jobseeker’s bank account
• The jobseeker is instructed to transfer a portion of the funds into another account (often via a money transfer service, such as Western Union or Moneygram) and keep the remainder as their payment
• Once the jobseeker has transferred the money, the cheque bounces and the victim is left with the debt

Falling victim to a money laundering scam is not only distressing, it can also affect credit ratings and bring victims under suspicion of criminal activity.

However, there are a number of tell-tale signs to look out for to help you spot a potential money laundering scam:

• Are you being offered an opportunity to work from home? Usually, this type of scam email includes the offer of a great opportunity to work from home as a transaction processor or similar.
• Is the salary offered realistic? Usually, the fake jobs being offered in this type of scam offer an unrealistically high salary.
• Are you being asked for bank details? Money laundering scammers will ask you for your bank details. You should never give these out to a company you don’t completely trust.
• Do you have a personal contact? In most money laundering scams, communication will be carried out entirely over email and/or instant messaging, with no telephone or face to face contact.
• Are there spelling and grammar mistakes in the email? Money laundering scam emails often originate from outside the UK and spelling and grammar mistakes are common.

If you’re suspicious of any email you receive, please contact us including the subject line of the email you received, and the email address it was sent from.

Phishing:
Phishing emails are an increasingly common method used to try and gain access to personal details in order to carry out fraud or identity theft.

Typically, a phishing email will claim to have been sent by a reputable organisation and ask that you respond to the email with your username and/or password or that you enter your sign in details over a ‘secure’ connection.

Whilst phishing emails can seem very professional, there are usually a number of clues to alert you to the fraudulent nature of the emails. When reading an email claiming to be sent from fentexa.com, you should always keep the following questions in mind:

• Are you being asked to provide your password? fentexa.com will never ask you to provide your password in response to an email or phone call.
• Are there spelling and grammar mistakes in the email? Phishing emails often originate from outside the UK and spelling and grammar mistakes are common.
• Are you being asked to download something? If you don’t recognise a file, don’t download it. All fentexa.com account details are stored online, so we’ll never ask you to download anything to use the service.
• Are you being threatened with losing access to your account? Phishing emails sometimes make it seem like you’ll lose access to your account unless you download something or provide your sign in details. fentexa.com will never ask you to do anything like this in order to keep your account open.

If you’re suspicious of any email you receive from fentexa.com, please contact us with the subject line of the email, and the email address it was sent from.

Spoofing:
Spoofing occurs when a criminal creates an exact copy of a APP in order to make a fraudulent company look legitimate. A spoofed APP will usually look exactly the same as the APP of a legitimate company, but with a slightly different web address (e.g., ‘.biz’ instead of ‘.com’ or ‘.co.uk’). If you’re suspicious of any APP you’re directed to as a result of your dealings with fentexa.com, please contact us and we’ll investigate.

Identity theft
Identity theft occurs when an individual steals personal details from someone else, and uses the information to fraudulently impersonate that individual. Victims of ID theft often find that their details are used to open bank accounts and obtain credit in their name.
Identity theft can only take place where a criminal has been able to gain access to enough personal details to create false documents in another person’s name. In order to avoid becoming a victim of identity theft:

• Never give out sensitive personal information such as your bank details, date of birth, National Insurance number or a copy of your passport in relation to an email
• Look out for spelling and grammar mistakes in emails you receive
• Never give out your sign in details in response to an email

If you suspect that you’ve been a victim of identity theft, you should contact the police as soon as possible. Details on how to report a fraud can be found here.

Stay safe with SAFERjobs
To stay safe in your job search we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs APP for information on common scams and to get free, expert advice for a safer job search.

What you can do to protect yourself
Account security
Online security risks can be minimised simply by ensuring that your password is always kept secure. We recommend you follow the password security advice below:

• Always use a password which is personal and does not contain your name, email address or the word ‘password’
• Ensure your password contains both letters and numbers
• Never give your password out to anyone – we will never ask you for your password
• Change your password at least once every three months
• Take a moment to memorise your password so you don’t need to write it down
• Try and use a different password for each different APP you use

CV security
Uploading your CV to fentexa.com is an important part of the jobseeking process, and could help you to be headhunted for great roles. It’s important you provide enough information on your CV for recruiters to contact you

However, in order to ensure your security online, you should never include any of the following in your CV:

• National Insurance number
• Driving license number
• Bank details
• Credit card details
• Passwords
• Date of birth

General advice
It’s always important to be mindful of your security and safety online. Look at our top 10 tips to staying safe online to make sure you’re not putting yourself at risk.

• If it looks too good to be true, it probably is. Be wary of offers for jobs paying a high salary for working from home.
• Never provide personal details when looking for a job. There’s no need for a recruiter to request your bank details before you’ve been through the interview process and been offered a role.
• Never agree to process funds through your personal bank account on behalf of a company. Any legitimate company will have corporate accounts, so would never ask you to do this.
• Never provide your personal details over a non-secure connection. If you’re being asked to enter sign in details, look for the “https://” at the beginning of the APP address.
• Don’t put personal information on your CV. Recruiters don’t need to see your date of birth or NI number on your CV.
• Look out for bad spelling and grammar. Email scams often originate from outside the UK so may not contain perfect English.
• Never provide your username and password in an email purporting to be from fentexa.com. We’ll never ask you to provide this information in an email.
• Be wary of recruiters with no personal contact. It’s very unlikely that a recruiter would offer you a job without a telephone and/or face to face interview.
• Keep your password secure and up-to-date. Passwords should be changed at least once every three months and shouldn’t contain your name, email address or the word ‘password’.
• If in doubt, report it. If you’re suspicious about any contact you receive related to fentexa.com, contact us and our Customer Support Team will investigate.

If you think you have been the victim of online fraud, we recommend you report it to Action Fraud, the national fraud and internet crime reporting centre, who will be able to advise you further.

You can contact Action Fraud on 0300 123 2040, or visit their APP for advice http://www.actionfraud.police.uk/

What we’re doing to protect you
We’ve partnered with several industry leaders to ensure you receive the most secure levels of service possible whilst using the site.

Encryption
To protect your personal information fentexa.com uses industry standards such as TLS (Transport Layer Security) encryption to encrypt and secure your data.

Virus protection
fentexa.com automatically scans, detects, and quarantines new viruses, ensuring that all documents uploaded to or downloaded from fentexa.com, including your CV, are safe and virus-free.

Data
fentexa.com‘s servers are securely hosted and managed by Firebase, a leading specialist in operating internet and enterprise applications. Goolgle is ISO27001 accredited, the international standard for Information Security Management Systems (ISMS). In addition, fentexa.com works with thynkdigital who provide ongoing vulnerability assessment services and security monitoring of fentexa.com‘s servers.

fentexa.com cookies
What are cookies?
A cookie is a piece of information in the form of a very small text file that is placed on an internet user’s computer. It is generated by a web page server (which is basically the computer that operates the web site) and can be used by that server whenever the user visits the site. A cookie can be thought of as an internet user’s identification card, which tells a web site when the user has returned.

Cookies can’t harm your computer and we don’t store any personally identifiable information about you on any of our cookies.

Why do we use cookies on fentexa.com?
fentexa.com uses two types of cookies: cookies set by fentexa.com and cookies set by third parties (i.e. other APPs or services).

fentexa.com cookies enable us to keep you signed in to your account throughout your visit and to tailor the information displayed on the site to your preferences, such as recommending jobs.

We also use third party cookies to help deliver relevant jobs, courses and advertising both on fentexa.com and on other APPs, to integrate content with social networks, such as Facebook and Google+, and to better understand how the features and functions of the site are used in order that we can improve our service.