Many clients vary their support models by application and teams, but there are industry best practices that can be explored for stability, continuity, and overall cost reduction. We can not only assist with this but also provide additional SME bandwidth to smoothly help with any planned transitions.
Here are some of the areas we can help.
Support Model Refinement
- On-site / Near-shore / Offshore / Hybrid
- Staff augmentation
- Targeted additions
Implementing Processes
- SLAs / KPIs
- Investigation and Health checks
Training
- Best of breed
- Latest practices
- Skill gap filling
Documentation
- SOP (Standard Operating Practices)
- Knowledge base / ‘wiki’
